Bourse Prep wrote this document itself, in plain language, to describe how the service works. It is not legal advice. If anything is unclear, email hello@bourseprep.com.
Refund Policy, version 1.1
Effective 27 September 2026. Superseded versions are kept on record.
Bourse Prep sells time-limited access to a digital practice platform. Because content becomes accessible as soon as your access is switched on, refund terms differ from physical goods. Payment is arranged directly with us by bank transfer. We do not take card payments.
Every paid plan carries a full money-back guarantee.
Your three days begin when your access is switched on, not when you send the payment. If you decide within those three days that Bourse Prep is not right for you, email us within that window and we will refund 100% of the amount you transferred. You do not need to give a detailed reason, and there are no conditions on how much of the platform you have used.
If you have paid and your access has not been switched on yet, your three days have not started, so you can ask for a refund at any time until it does.
After the three days end, purchases are final and refunds are not available for the remainder of the access period. This does not affect any rights you have under UAE consumer protection law.
Email hello@bourseprep.com with the email address on your account, the date your access was switched on, and your payment reference. We aim to reply within two working days.
Refunds are sent by bank transfer, in AED, for the amount you transferred. We will confirm with you which account to send it to before we send it. We aim to send your refund within five working days after approval. The time it takes to reach your account may depend on the banks involved.